SERVICES

Working with You Every Step of the Way

Our service programs are designed to maximize your ROI. For many companies, “getting started” is the most difficult step as the data sets are large and numerous and the business issues or problems complex. Before focusing on a specific initiative, we recommend working with you to formulate an Analytics Strategy, if you don’t have one in place, that will help to pinpoint your most pressing problems:

  • Business Landscape.  How is your company organized? Is it cross-functional? Is it multi-national? Are there existing analytic projects? Are they successful? If not, why not? Are there organizational or structural barriers that must be addressed?
  • Data Landscape. What data do you have available? Where is it located? Do you have existing data warehouses or data repositories? Are there new data sources you need to plan for or include? Are their confidentiality issues that must be addressed?
  • Analytic Landscape. What are your most pressing business issues or problems that analytics can help solve? Where can you derive the largest ROI? Are there quick wins? Are there processes that you believe analytics can improve but you are not sure how?
  • Corporate Landscape. Do your key executives and decision-makers promote data-driven analytics? Is this a corporate objective? How do you illustrate ROI for every analytics project so that key players become evangelists and help to support adoption?

    • Once an Analytics Strategy is formulated and a specific problem is identified, we recommend an Analytics Audit.

About the Audit

The question facing every company today is how to use data effectively—not just your own data, but all the data that’s available and relevant. Our audit is based on a methodology we developed to identify all those different sources of data and determine the best ways to use and analyze them. Working with you, we focus on two key areas:

  • Analytic Requirements. What drives you or your customer’s business and what are the analytics needed to address those drivers?
  • Solution Requirements. What data (both the data itself as well as the collection processes), metrics, and ongoing analysis and business automation processes are required to deliver those answers?

Once this information is gathered and documented, we create an Analytics Roadmap that details the implementation, presentation, and delivery of your analytics as well as a software solution designed and developed to meet those needs built with our Analytics Framework.

Application Design and Development

Based on the Roadmap developed during the Analytic Audit, through application design, development, and deployment, our experts work with you to customize one of our industry solutions or develop a custom analytic application. We also offer a number of programs designed to address the distinct needs of an industry or organization.

Other Services

In addition to our consulting programs, we offer customer support and training.

Customer Support

We know that our solution plays an integral role in your business. To that end, our customer support organization provides expert product and technical support around the clock to ensure your success.

Training

Our training services ensure that your implementations are cost-effective. Focusing on a swift deployment of our solution, our training organization delivers the product, industry, and business process knowledge designed to make you and your partner network more successful.

About Our Team

Our team represents the best that the analytics and enterprise software development world has to offer. Areas of expertise include: B2B infrastructure development, EDI integration, statistics, business intelligence and analytics, business process automation, data warehousing, very large database design and deployment, enterprise applications, enterprise network security and design, consulting, and services. The team also has a wealth of experience in product development and consulting with companies such as Informix, KLA Instruments, Hyperion, Accenture, PricewaterhouseCoopers, and Manhattan Associates.